FAQ

1. How much does MyCSP cost to use?
The Microsoft products and services procured via MyCSP are sold at Microsoft recommended retail price. Exactly the same price as buying from Microsoft directly on your credit card, but with all the support baked in, as well as access to the Umbrellar team for product support and architectural guidance.

For resellers, the same applies. MyCSP carries no capital cost to you to begin reselling Microsoft services.
2. What Microsoft service are available via MyCSP?
MyCSP support all Microsoft CSP products by default. This includes over 100,000 Azure products and services, as well as nearly 30,000 Microsoft 365 licences, Dynamics 365 licences, SQL and Windows licences, as well as Reserved Instances compute/storage capacity.

All of the above are underwritten by our relationship with Microsoft Premier Support. The best support on the market!
3. EA or CSP?
With CSP (Cloud Solution Provider), you only pay for the resources your organisation consumes, without an up-front commitment to hit consumption or licensing thresholds. The Microsoft-licensed partner you choose to be your CSP will manage your Azure and Microsoft 365 subscriptions, provide premium support for your organisation, and give insight into what your cloud spend looks like as well as make suggestions to help optimise your budget and the resources you consume.With CSP, you’re getting the same cloud resources you would from a credit card subscription bundled with the premium offerings of the partner you trust — all at a similar or reduced rate compared to Credit Card subscription pricing. With your CSP partner’s support, you can provision and deactivate resources, and add or drop subscriptions at any time. For most organisations, CSP provides the most value over the long run and near-instantaneous flexibility rivalling that of the credit card purchasing model.

With an EA (enterprise agreement) organisations will need to commit to consume a certain amount of Azure or fill enough Microsoft 365 “seats” for the duration of your contract. Enterprises are eligible for discounts if they plan on spending millions of dollars in Azure or filling more than 500 seats with Microsoft 365 subscriptions. While these plans can often time provide valuable cost discounts for enterprises, the high-volume requirements and huge upfront cost places them out of reach for most organisations.All Microsoft EAs are made on a “use it or lose it” basis. If your organisation spends less than your Azure commitment or drops below 500 users for  Microsoft 365, you will still be billed for the full amount your organisation committed to. EAs are commitments made for multiple years. EAs lack flexibility in spending and command that the organisation hits its pre-committed consumption threshold or seat count to prevent losing the value made possible through the agreement.
4. What are the minimum requirements to become a reseller?
You need to be enrolled in the Microsoft Partner Network (MPN) enrollment to sign up to be a MyCSP Microsoft CSP indirect reseller. If you are selling to academic customers, you also need to enrol and become a Microsoft Authorised Education Partner (AEP). More details about how to become an AEP partner can be found here.There is no minimum revenue or training requirement required to become a Microsoft CSP Partner, although by achieving at least a Silver or Gold Microsoft Competency will help you earn more incentives, receive IUR and gain Microsoft support to make your business more profitable.
5. When do prices change?
There is no fixed date of price changes. In the case that Microsoft increase/decrease the price of the subscription due to currency fluctuation or other reasons, refreshed pricing will be displayed within the MyCSP portal. Also, as there is a price lock-in for 12, 24 and 36 months for some named Microsoft CSP products, customers will only be affected at the end of their subscription terms upon renewal.
6. What are the minimum requirements to become a reseller?
You need to be enrolled in the Microsoft Partner Network (MPN) enrollment to sign up to be a MyCSP Microsoft CSP indirect reseller. If you are selling to academic customers, you also need to enrol and become a Microsoft Authorised Education Partner (AEP). More details about how to become an AEP partner can be found here.There is no minimum revenue or training requirement required to become a Microsoft CSP Partner, although by achieving at least a Silver or Gold Microsoft Competency will help you earn more incentives, receive IUR and gain Microsoft support to make your business more profitable.
7. What is Microsoft CSP?
Customers are demanding that more and more of their IT solutions be deployed in the cloud. Industry analysts agree this trend will not only continue, but accelerate in the future. This represents an incredible opportunity for Microsoft partners and Microsoft centric businesses to build their business on top of Microsoft cloud solutions. The Microsoft Cloud Solution Provider (CSP) program enables partners to directly manage the entire lifecycle for their Microsoft cloud customers including billing and support. The Microsoft online services that are available through CSP program include Microsoft 365, Office 365, Dynamics 365, Enterprise Mobility + Security, Windows 10 and many more in per user per month subscriptions. Partners in the CSP program can add, remove and provision licenses through CSP anytime and provision the licenses within seconds. Microsoft then bill partners the online service subscriptions and licenses in CSP monthly. The partner can manage and support their customers’ subscriptions using Microsoft Partner Center and Partner Admin Center easily. Since the customer purchase both the licenses and services through a single source that is the Microsoft CSP reseller, resellers can easily package their own tools, products and services, and combine them into one monthly or annual customer bill.
8. What is the billing cycle for the products in Microsoft CSP?
The billing cycle of subscriptions via MyCSP is from 1st day of the month to the last day of the month in arrears. If you have any queries on billing, please contact us at accounts@umbrellar.com.
9. What are the implications of Umbrellar being my delegated administrator?
Delegated admin privileges enable Umbrellar to effectively provide technical and billing support to resellers and customers. Without delegated admin right, Umbrellar will not be able to let reseller order and make changes to customer’s subscriptions. Umbrellar does not have access to your customer's data and will not use our delegated admin rights to perform any task other than for providing technical and billing support to our partners. If admin privileges are removed then Umbrellar will charge a surcharge for the period admin privileges are not present.
10. Where can I find a price list?
The pricelist of Microsoft CSP can be found in the the MyCSP platform.

There is no fixed dates of price changes as all prices for CSP are set by Microsoft. In the case that Microsoft increase/decrease the price of the subscription due to currency fluctuation or other reasons, these will be shown in the MyCSP platform.
10. How do I order new services?
All products and services are procured via the MyCSP platform. Here is an overview of how to navigate the platform to manage customers, buy, resell and place order.